Answered By: Jennifer Gu
Last Updated: Jul 27, 2017     Views: 42

Library users without a valid HKBU SSOid (e.g. Graduates, certain categories of SCE staff/students) must reset their My Library Account password using the Library's system.

The following steps show how you can reset your password online:

1. Go to the "Request Password Reset for Users Without HKBU SSOid" web page

Alternatively, you may access the same link from the "Login to OneSearch":

Select your user type, i.e. "Other Eligible Users"

Then, on the next page, click on "Forgot your password?" to reset your password.

2. Enter your library barcode and your email address

Your barcode is printed on the back of your Student/Library card, e.g. X000123456. Your email is the contact email address provided to the Library during the application process.

If you have entered an email address different from the one stored in the library system or you have not yet provided the Library with your email address, you would receive the error message as shown below. In such cases, please contact the Library's Borrowing and Returning Counter in person, by telephone at 3411-7444, or via email libcir@hkbu.edu.hk and we will add/update your email contact information accordingly.

3. Go to your email inbox and follow the link in the email

4. Enter and confirm a password that conforms to the pattern requirements and then click "Submit"

5. You will receive a confirmation message and e-mail

If you need any assistance, please contact the Library Information Desk in person, by telephone at 3411-7363, or via e-mail libref@hkbu.edu.hk.